Privacy Policy

What we collect

• Contact/support data: details you submit (e.g., name, email, message contents).
• Usage & device data: IP address, device identifiers, browser type, pages viewed, timestamps, referring URLs, and similar diagnostics/log data.
• Cookies & similar tech: to remember preferences, measure performance, and support analytics/advertising (where used).

How we collect it

We collect information directly from you, automatically when you use the site, and from service providers that help us operate, secure, and measure our services.

How we use your information

• Provide and improve the website, features, and customer support.
• Communicate with you (e.g., respond to enquiries, service updates).
• Analytics, troubleshooting, fraud prevention, and security monitoring.
• Advertising/marketing measurement where enabled (e.g., conversion or audience measurement) and only to the extent permitted by law and your settings.
• Meet legal, regulatory, and record-keeping obligations.

We aim to collect and use personal information only where it is necessary for a lawful purpose connected with our functions or activities, and we generally use it for the purpose collected (or a directly related purpose) unless you authorise otherwise or the law permits/requires it.

Sharing and disclosure

We may share personal information with trusted third parties such as hosting providers, analytics providers, email/support tools, security providers, and professional advisers, only as needed to operate our services and under appropriate confidentiality/security terms. We may also disclose information if required by law or to protect rights, safety, and security.

International storage and transfers

Your information may be processed or stored in New Zealand and/or overseas (for example, where our service providers operate). Where information is disclosed overseas, we take reasonable steps to ensure it is protected in a way that provides comparable safeguards to New Zealand’s privacy standards.

Retention

We keep personal information only for as long as needed for the purposes described above (including legal and security purposes). When no longer required, we take reasonable steps to delete, de-identify, or securely destroy it.

Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from loss, misuse, interference, and unauthorised access, modification, or disclosure. No system is completely secure.

Your rights (NZ)

• Request access to personal information we hold about you.
• Request correction of your personal information (or ask us to attach a statement of correction if we do not agree).

To make a request, contact our Privacy Officer using the details below. We may need to verify your identity and may charge reasonable costs as allowed by law. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).

Cookies and choices

You can control cookies through your browser settings (including blocking or deleting cookies). Some site features may not function properly if cookies are disabled. Where we use optional analytics/advertising cookies, we will provide choices through our site settings where applicable.

Children

Our website is not directed to children. If you believe a child has provided us personal information, contact us and we will take reasonable steps to remove it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date.